Manufacturer's Warranty vs. Extended Warranty

Most manufacturers provide a limited parts warranty on new equipment. Usually this warranty is for 1-5 years from installation date, but do not include labour costs and can be limited to the original purchaser.

Extended warranties are purchased as an addition to the standard manufacturer warranty. These can cover replacement parts only, labour only or parts and labour for 1-10 years from installation date. These can sometimes be transferred when the home is sold to a new owner. When you purchase an extended warranty and receive the warranty agreement, keep it in a safe place since you may need to prove the warranty to the service provider if it is needed.

Extended Warranty - What is not covered?

As a rule of thumb, an extended warranty can protect you from unexpected and unbudgeted service calls. However, your warranty is a contract in which you agree to follow the maintenance guidelines as outlined in your owners manual and in the warranty agreement. Most extended warranties DO NOT cover:

• Routine maintenance or repairs made necessary because maintenance was not done as recommended.
• Overtime/after hours rates of the service provider for repairs done after business hours.
• Air filters, external wiring, external venting, refrigerant, thermostats, humidifiers, etc unless specifically listed on your warranty agreement.
• Work done by a servicer not approved by the warranty program.
• Visual appearance of the unit i.e.: paint, cabinet parts, knobs, buttons, labels
• Pre-existing conditions

Warranty Registration Cards

If you purchase a product that comes with a mail-in registration card, it is your responsibility to fill in the information and mail it in.